We want to ensure your shopping experience with Maison Norson is enjoyable and satisfying. If for any reason you’re not completely happy with your purchase, we’ve outlined a clear and simple return/exchange process below:
General Return & Exchange Process
Step 1: Initiate Your Return or Exchange
To start a return or exchange, please email us at contact@maisonorson.com with your order number and reason for return. Our customer care team will assist you with instructions and provide the return address.
Step 2: Ship the Product Back
Once approved, return your item within 7 days. Please use a tracked shipping method and include the original packaging and tags.
Note: Customers are responsible for return shipping costs. We do not accept returns without prior authorization.
Step 3: Refund or Exchange
Once we receive and inspect your return (within 3-5 business days), we will issue a refund to your original payment method or send your exchange item.
Non-Refundable & Non-Exchangeable Items
To maintain hygiene and quality, the following items are non-returnable:
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Worn or used items
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Custom or personalized products
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Items without original tags or packaging
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Sale/clearance items
Return Conditions
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Returns must be initiated within 14 days of delivery.
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The item must be unused, unwashed, and undamaged.
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Contact us before sending any item back. Do not return it to the sender address on the parcel.
Refund Timeline
We will notify you via email when we receive your return. Refunds are typically processed within 5 business days and may take up to 7 business days to appear in your account.
If you haven’t received your refund after 7 days, please contact us at contact@maisonorson.com.
Contact Us
Still have questions? Our support team is here to help:
📧 contact@maisonorson.com
Thank you for shopping with us!
Maison Norson Team